Small Business, Government Contracting & Customer Service

30th Annual Maryland Small Business Week Award

ARMA Inc. - Wednesday, June 17, 2015

Quoted on Business: Jacqueline Whitmore

ARMA Inc. - Friday, June 05, 2015


Via Black Enterprise, Jacqueline Whitmore, an internationally-recognized etiquette expert, author and founder of The Protocol School of Palm Beach, teaches us about the importance of likability in business.  Her first suggestion:

Master the BLT factor. In this case, BLT stands for believability, likeability and trustworthiness. Cultivate a reputation that embodies these three key traits. “When clients decide with whom to do business, they ask themselves, ‘Is Todd capable of the work and will I enjoy working with him?’ When we need help getting a job done, we most likely choose a congenial person over a more capable but less cordial one.”

The Power of Delegation

ARMA Inc. - Friday, May 29, 2015


A post at Small Biz Trends tells us that a new Gallup study reports that companies led by executives with high “Delegator” ability enjoyed strikingly higher growth rates and revenues than those without.  Here are some of the ways they encourage you to build these "Delegator" abilities:

  1. Admit you can’t do it all yourself.
  2. Develop a strong team.
  3. Provide what your employees need.
  4. Don’t micromanage.
  5. Learn to collaborate.
  6. Be a good communicator.

Video: Women in Small Business

ARMA Inc. - Wednesday, May 27, 2015

Quoted on Team Building: David Ehrenberg

ARMA Inc. - Friday, May 15, 2015

David Ehrenberg of Early Growth Financial Services:

Early on, I mistakenly attempted to get my CFOs to do business development. When this experiment fell flat, I realized that instead of trying to make square pegs fit round holes, I should have enabled people to play to their core strengths. I hired a senior sales director and a business development team to focus on growing sales which I should have done in the first place. 

Women and Business Funding

ARMA Inc. - Wednesday, May 13, 2015

Quoted on Business: Barbara Corcoran

ARMA Inc. - Friday, May 08, 2015

Barbara Corcoran of Shark Tank:

Now many [...] business ideas on first blush to me sound like they’re pretty stupid and they’re not going to go anywhere. But who am I to say?I failed at my first business of Flower of the Week Club. And then I succeeded at my second business. And so what I’ve learned more than anything is to just tell people the dream is great. Try it. You don’t want to die thinking you wish you should have, could have.

2015 National Small Business Week PSA from SBA Administrator

ARMA Inc. - Wednesday, May 06, 2015

Women in Technology's 2015 Leadership Awards

ARMA Inc. - Friday, May 01, 2015

Women in Technology (WIT) is a not-for-profit organization with the mission of advancing women in technology—from the classroom to the boardroom—by providing advocacy, leadership development, networking, mentoring and technology education.  WIT announced the winners for the 16th Annual Leadership Awards at their recent event at the Hyatt Regency in Reston, VA. Over 350 attendees gathered to recognize and celebrate the accomplishments of WIT, its members and, more importantly, a set of extraordinary female leaders in the technology industry.

The winners of the 16th Annual Women in Technology Leadership Awards included:

  • Corporate Private Sector (Large and Small)—Patrice D’Eramo, Cisco
  • Corporate Public Sector (Large and Small)—Rebecca M. Cowen-Hirsch, Inmarsat, Inc. US Government Business Unit
  • Government—Robin A. Thomas, Headquarters Marine Corps, C4 Department
  • Rising Star—Jenny Madorsky, SRA
  • Small Business / Entrepreneur—Sophia Parker, DSFederal, Inc.
  • Technical Excellence—Lang Ly, Appian
  • Unsung Hero—Andrea Hall, CSC
  • WIT Champion—Mary Ann Glueckert, WIT, Girls in Technology Committee
  • WIT President’s Award—Alison Gonzalez, WIT, Sales and Marketing Committee
  • Women on Boards Leadership Award WGL Holdings

Classic Moves: The Business Card

ARMA Inc. - Wednesday, April 29, 2015



Over at Intuit, Barry Eitel has a piece defending the ongoing efficiency of the business card. While perhaps a straw man's argument, Eitel's four points still stand.  He tells you why right off the bat:

While networking at conferences is expected, potential leads can appear anywhere — the bar stool next to you, across the aisle on a flight, or standing next in line for a sandwich. A business card doesn’t merely provide information; it leaves an impression.

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