Small Business, Government Contracting & Customer Service

Labor Day, An #Infographic

ARMA Inc. - Friday, August 29, 2014
ARMA on Small Business

As we prepare to enjoy our long weekend, some interesting numbers regarding Labor Day.

Labor Day By The Numbers

Renuka Hermon on Employee Engagement

ARMA Inc. - Wednesday, August 27, 2014
ARMA on Small Business

A great post at Intuit by Renuka Hermon talks about making sure your employees are your biggest assets. In addition to the advice below, learn more about utilizing newsletters and intranets for increasing productivity at the full article.

A Price to Customer Service?

ARMA Inc. - Friday, August 22, 2014
ARMA on Customer Service

At the NYT Who's the Boss? Small Business blog, Jay Goltz of Chicago shares an anecdote about success and staffing that ends with this gem:

There is a price for giving great customer service – just as there is a price for not giving it. No matter what business you are in, it is a balancing act. Ultimately, you have to decide what is more important – staying lean or having a backup bench. Because sales fluctuate and people get sick or quit, it is not possible to calculate the precise number of people you will need over any given time.

It is time to hire, and that is good news.

Doing right by both your customers and your employees is a balancing act. Head over to the NYT to read the full article.

Small Business Owners and Vacation

ARMA Inc. - Wednesday, August 20, 2014
ARMA on Small Business

While small business ownership can come with some flexibility, it often comes without some of the benefits that employed workers take for granted, like vacation. This infographic breaks down some of the vacation realities.

Lessons About Self-Promotion

ARMA Inc. - Friday, August 15, 2014
ARMA on Small Business

Part of being the founder or president of a small business means that you need to be comfortable with promoting yourself, but that isn't a skill that comes naturally to everyone.  Melanie Pinola at Lifehacker has written a bit about five lessons that she's learned about the difficult art.

Our favorite is this lesson:

Self-promotion isn't just accepted on social media and in networking situations, it's expected. Not only is it par for the course, some people even un-follow inactive accounts that never get status updates (they're following you for a reason, after all). The moment I realized some of my favorite online personalities consistently and regularly share what they've done—share, not sell or brag—was the moment I gave myself the okay to do so more often. It's not always as icky as it feels.

Being SMART about Goals

ARMA Inc. - Wednesday, August 13, 2014

A small reminder that goals should not be pie-in-the-sky frustrations, but rather something concrete and within reach.

(view source)

Five Questions to Ask Before Firing an Employee

ARMA Inc. - Friday, August 08, 2014
ARMA on Small Business

Firing an employee is never an easy task. These five questions from Entrepreneur cover the basics of what you as the manager or business owner should have thought through before making the call.

  1. Does the employee clearly understand your expectations?
  2. Have you removed all organizational roadblocks?
  3. Is the employee fully trained and has he or she had enough time to practice?
  4. Have you motivated the employee to perform?
  5. Is the employee capable and/or willing to do the work?

If the answer to any of these questions is "no," head over to the article to see some suggests from Doug and Polly White on alternatives to firing them.

Infographic: Startup Success

ARMA Inc. - Wednesday, August 06, 2014
ARMA on Small Business

Considering a startup? This infographic from Intuit throws the statistics at your feet.

GovCon on Twitter

ARMA Inc. - Friday, August 01, 2014
ARMA on Contracting

Great tweets on #GovCon from Twitter

Upcoming Webinar: Setting Up a Customer Feedback Program

ARMA Inc. - Wednesday, July 30, 2014
ARMA on Customer Service

Rieva Lesonsky, a small business expert, is assisting on an August 6th webinar with QuestionPro, an online service that assists with customer research. They promise to:

In one hour, we will:

  • Debut our new industry-specific feedback program guides
  • Walk an actual #SmallBiz through setting up the program for their #SmallBiz
  • Provide a quick-start guide that will help walk you through the process at your own pace.

Date: August 6th, 2014
Time: 8am PDT / 11am EDT
To register go here.