Small Business, Government Contracting & Customer Service

Great Quote on Customer Service

ARMA Inc. - Sunday, October 19, 2014

Customer service must be more than simply an intention in your business. And it must also be more than something customers see only after they’ve complained. Build customer service into your business process. Just as bad customer service can cost you business, good customer service can be among the most powerful marketing tools you have.

Aubrielle Billg, Small Business Trends

BusinessFAB Highlights

ARMA Inc. - Thursday, October 16, 2014

ARMA CEO/President Tomi Bannister recently had the honor of speaking on a panel for "Successful Women in Business" at the mid-September BusinessFAB Women in Business Entrepreneurship + Leadership Conference in Middleburg, Virginia:



BusinessFAB's mission is to "[help] women-owned businesses identify opportunities and make strategic decisions to make their dreams happen and bring their ideas to life," which is a mission close to Tomi's heart.

Please enjoy some highlights from the conference in this short video.  Look out for Tomi around 00:29. 

7 Essentials To Excellent Customer Service

ARMA Inc. - Saturday, October 11, 2014

Some really helpful and engaging tips on customer service from David Brownlee:

#GovCon on Twitter

ARMA Inc. - Tuesday, October 07, 2014

Notable recent tweets for followers of government contracting news on Twitter:

Video Spotlight: Women in Business

ARMA Inc. - Friday, October 03, 2014

We'd like to share this video from small business expert Carol Roth, where she gathers a number of women entrepreneurs and talks about capitalizing on small business momentum for women.

#Smallbiz Inspiration

ARMA Inc. - Monday, September 29, 2014
ARMA on Small Business

Wise words for the new year from a great post at the NYT about members of the She Owns It business group.

Ms. Johnson explained that she considered it “major” to get up every morning and still want to do her job. “The big victories are really the little victories,” she said, adding that the challenges small-business owners face “would make most people crawl in a corner and just die.” ... “There are many days when nothing seems to go your way,” Ms. Johnson said. As a business owner, she said, you have to come to grips with the fact that, “If this person doesn’t have the right attitude, or this client doesn’t pay me on time, or this project that I’ve been bidding on for six months doesn’t come through, it will be O.K.” And just when you do, she continued, “There’s something else that comes and knocks you upside the head.” ...  The big accomplishment, Ms. Johnson said, is “keeping it in perspective and finding the wherewithal to wipe off your knees, put on your smile and do it again the next day.”  (emphasis ours here at ARMA)

Thoughts on Control

ARMA Inc. - Friday, September 26, 2014

Dan Schawbel at Small Business Trends has some really thoughtful words on control that really resonated with the team here at ARMA:

When you take the initiative and put in the time you will find that your “luck” does increase. Is luck a function of the hard work you put in? I think the answer is yes. Thomas Jefferson thought so too.

“I’m a greater believer in luck, and I find the harder I work the more I have of it.” ~ Thomas Jefferson

When you take the time to control what you can control start with this first:

Control How Hard You Work

It truly is the one thing you can control 100%.

SBA Head Meets Critical Response

ARMA Inc. - Wednesday, September 24, 2014

The new SBA head faces bipartisan criticism in recent hearing before the House Small Business Committee:

Rep. Janice Hahn (D-Calif.) expressed concerns with the fact that women-owned small businesses have seen their share of SBA loan dollars fall from 40 percent before the recession to 16 percent today, while minority-owned firms have seen their share drop from 11 percent to less than 3 percent. While Hahn commended the administrator for recently reducing fees on some low-dollar loans, she questioned “whether enough changes have been made” to get more capital to firms owned by traditionally underserved groups.

Contreras-Sweet indicated that “I’m keenly committed to making sure small businesses get their fair share,” and will likely appear with strong reports and metrics at her next hearing.

Quoted on Small Business: Janice Bryant Howroyd

ARMA Inc. - Friday, September 19, 2014

Janice Bryant Howroyd is the first black woman to own a billion dollar company.  Here we take inspiration from her ABCs of business:

Seeing Through Smallbiz Problems

ARMA Inc. - Wednesday, September 17, 2014

Aubrielle Billig at Small Biz Trends had some thoughtful advice on seeing problems as opportunities that rang true for us here at ARMA:

Don’t get intimidated by your problems, but approach them as new opportunities. Use them to explore new ways of thinking and problem solving, and instead of hindering you, they can help you to expand and grow.

She has 14 other tips; check them out and tell us what you think.

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