Small Business, Government Contracting & Customer Service

Smallbizquote for the New Year

ARMA Inc. - Thursday, December 31, 2015

To great things in 2016!

Quoted on Leadership: Tasha Eurich

ARMA Inc. - Wednesday, December 23, 2015

"... most successful [bosses] understand their limitations, listen to others and don’t have to be the smartest person in the room. Balancing humility and confidence is essential -- not just to succeed at work, but to sustain our relationships with our families and friends."

-- Tasha Eurich with Entrepreneur

Smallbizquote: On Dreams

ARMA Inc. - Saturday, December 19, 2015

Quoted on Customer Service: Smart Hustle Magazine

ARMA Inc. - Thursday, December 17, 2015


Getting repeat customers and acquiring new clients takes time and is an expensive endeavor as well. Retaining and growing clients is the name of the game, if you want your business to be profitable, of course. Losing clients is exhausting, demoralizing and leads you down the path to insolvency.

--Smart Hustle Magazine at Small Biz Trends



Quoted on Customer Service: Rieva Lesonsky

ARMA Inc. - Friday, December 04, 2015

From the Schedulicity study of the Relational Economy, a poll of the owners of several hundred small business, Rieva Lesonsky pulls out a number of interesting points of reflection on customer service:


“Finding new customers” ranked as the number-one business challenge for entrepreneurs in the survey, followed by “business growth” and “customer retention.” When asked how they feel about the challenges they’re facing, “frustrated” was the most common answer.

Asked what types of tools would help them better handle their business challenges and build customer relationships, about one-fourth (27 percent) cited “better advertising tools” and 21 percent said they need better customer communication tools.

It’s not that small business owners aren’t putting effort into customer relationships—they are. In fact, about half spend between one and three hours a day managing customer communications. However, only 18 percent think their current customer communications methods are “very effective.”



Smallbizquote: On Improving Customer Service

ARMA Inc. - Wednesday, December 02, 2015

Quoted on Vision: John Jantsch

ARMA Inc. - Friday, November 27, 2015

"[Y]ou must have an idea of where you are going and why you are going there and what difference you going there is going to make in the lives of your customers, staff, and community. You can’t ever delegate this, but many never go here in the first place."

John Jantsch on Delegation and Vision

Smallbizquote: On Being Great

ARMA Inc. - Wednesday, November 18, 2015

Customer Service Reflection

ARMA Inc. - Wednesday, November 11, 2015

"...another customer service moment was missed when they failed to acknowledge they didn’t get it right the first time. We all understand how life goes. So if you do have to go back, make sure you take the chance to talk about the issue. Some research suggests that customers may have more positive feelings towards the company in those times where you need to return to a job than those who got what they wanted the first time."

Glenn Muske at Small Biz Survival

Economic Impact Report Shows Pivotal Role of Minority-Owned Businesses In U.S. Economy

ARMA Inc. - Friday, October 09, 2015

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