We’ve discussed on the blog that happy employees are better able to give better customer service. It stands to reason that if your staff is happy, they will be more willing to do their job cheerfully and helpfully. There is a new list of the top ten “happiest retailers” that ranks Costco as the top retailer. Second on the list is Nordstrom, which is known for good customer service. However, other retailers like L.L. Bean and Zappos, which are perennial customer service giants, are not in the top ten.
We’d love to see a study that correlates worker happiness with customer service performance.
In news that is closer to home, we are excited to share with you that ARMA has recently relocated its headquarters to the Silver Spring Metro Plaza. We are now across from the Silver Spring Metro stop, in class “A” office space. Read the press release. With our expanded office space, we hope to continue to grow our customer base, and give the highest customer service.