Every organization has its rules. These can be:
- We are open 9 to 5
- We only accept returns with a receipt within 90 days
- We require your account number to transact business with you.
- We will return calls within 24 hours.
Some rules make sense. They were developed to give the organization a consistent guiding policy.
On Consumerist.com, we came across the e story of a young man who is in Afghanistan. He wanted to transfer money from his bank account to his mother’s. He wasn’t able to because of a rule that said that if you are outside the country you have to obtain a “safepass” card. It would take a long time to get the card, and even though he explained the situation, his bank would not budge from its rule.
This is an example of a rule that is being applied blindly, and although it makes sense generally, it does not make sense in this individual case. Or perhaps, this rule does not make sense if you are living outside the United States in countries that have bad mail systems.
Even though it is an overused expression, rules were made to be broken, and there ARE exceptions to every rule. Companies should realize that exceptions happen and that rules do not always make sense for every customer in every situation.
And on another note, ARMA, Inc. would like to wish our readers a very Happy Independence Day!