Quoted on Leadership: Tasha Eurich

By | December 23rd, 2015|Small Business, Government Contracting & Customer Service|

"... most successful [bosses] understand their limitations, listen to others and don’t have to be the smartest person in the room. Balancing humility and confidence is essential -- not just to succeed at work, but to sustain our relationships with our families and friends." -- Tasha Eurich with Entrepreneur

Comments Off on Quoted on Leadership: Tasha Eurich

Quoted on Customer Service: Smart Hustle Magazine

By | December 17th, 2015|Small Business, Government Contracting & Customer Service|

Getting repeat customers and acquiring new clients takes time and is an expensive endeavor as well. Retaining and growing clients is the name of the game, if you want your business to be profitable, of course. Losing clients is exhausting, demoralizing and leads you down the path to insolvency. --Smart Hustle Magazine at Small Biz [...]

Comments Off on Quoted on Customer Service: Smart Hustle Magazine

Quoted on Customer Service: Rieva Lesonsky

By | December 4th, 2015|Small Business, Government Contracting & Customer Service|

From the Schedulicity study of the Relational Economy, a poll of the owners of several hundred small business, Rieva Lesonsky pulls out a number of interesting points of reflection on customer service: “Finding new customers” ranked as the number-one business challenge for entrepreneurs in the survey, followed by “business growth” and “customer retention.” When asked [...]

Comments Off on Quoted on Customer Service: Rieva Lesonsky

Customer Service Reflection

By | November 11th, 2015|Small Business, Government Contracting & Customer Service|

"...another customer service moment was missed when they failed to acknowledge they didn’t get it right the first time. We all understand how life goes. So if you do have to go back, make sure you take the chance to talk about the issue. Some research suggests that customers may have more positive feelings towards [...]

Comments Off on Customer Service Reflection
error: Content is protected !!